Terms of Use

Last updated: April 25, 2026

Welcome to mirrorma's automation services, operated by THE GOSS LIMITED. By using our services, you agree to the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

"Services" refers to all automation consulting, workflow design, tool integration, API development, and continuous optimization services provided by mirrorma. "Client" refers to any individual or entity using our Services. "We", "us", and "our" refer to mirrorma and THE GOSS LIMITED.

2. Scope of Services

mirrorma provides enterprise automation consulting services including but not limited to: workflow design and optimization, automation tool integration and configuration, API development and integration, continuous monitoring and optimization, training and technical support. The specific scope of services shall be as set out in the service agreement executed between both parties.

3. Fees and Payment

Our services are billed on a monthly subscription or project basis, as specified in the service agreement. All prices are in Hong Kong Dollars (HKD) and exclude applicable taxes. Payment is due within 30 days of the invoice date. Late payments may result in service suspension and accrue interest at 1.5% per month.

4. Client Responsibilities

The Client agrees to: provide reasonable information and resource access necessary for service delivery; ensure its employees and authorised users comply with these terms; respond promptly to our reasonable enquiries and requests; maintain the security of its account and access credentials; and comply with all applicable laws and regulations relating to the automated services.

5. Intellectual Property

Intellectual property rights for automated workflows, configurations, and related documentation created for the Client during service delivery belong to the Client. mirrorma retains intellectual property rights in our general methodologies, frameworks, tools, and technologies used during service delivery. mirrorma retains the right to showcase work as case studies after removing Client confidential information. The Client grants us a limited licence to use its trademarks and brand names during service delivery.

6. Confidentiality

Both parties agree to maintain the confidentiality of confidential information obtained during service delivery. Confidentiality obligations survive for 3 years after termination of the agreement. Confidential information does not include: information already publicly available, information independently developed, or information required to be disclosed by law.

7. Service Level Agreement

We commit to responding to Client technical support requests within 24 hours on business days (Monday to Friday, excluding Hong Kong public holidays). Service uptime target is 99.5%, excluding scheduled maintenance windows. If service level targets are not met, the Client may receive service credits as outlined in the service agreement.

8. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability for any damages arising from the Services shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data loss, or business interruption.

9. Force Majeure

We shall not be liable for delays or interruptions caused by force majeure events, including natural disasters, war, terrorism, pandemics, government actions, internet infrastructure failures, or third-party API changes or outages.

10. Termination

The Client may terminate services with 30 days' written notice. We may terminate services immediately if the Client materially breaches these terms. Upon termination, the Client must pay all outstanding fees up to the termination date. Within 30 days of termination, we will return or destroy Client data upon request.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated with 30 days' prior notice. Continued use of the Services constitutes acceptance of the modified terms. If you do not agree with the changes, you should terminate services within the notice period.

12. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of Hong Kong. Both parties agree to first attempt to resolve disputes through good faith negotiation. If negotiation fails to resolve the dispute within 30 days, the dispute shall be referred to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its arbitration rules. The seat of arbitration shall be Hong Kong, and the language of arbitration shall be English.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

14. Entire Agreement

These terms, together with the relevant service agreement, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous communications and agreements.

15. Contact Us

If you have any questions about these terms, please contact us:

THE GOSS LIMITED
Email: [email protected]